Client Testimonials

Tom is the best. He has worked with my family and I for years and years. Personalized service and always a phone call away. He stays up to date with every brand and knows the market really well. Overall a great guy too that really cares. Thank you!
John K.

It’s difficult to know whom to trust when sending off your iMac to someone to fix it. Tom immediately put me at ease on the phone with his calm and friendly demeanor, vast experience with my particular computer, and his unwavering integrity. From start to finish, he always had my best interest at heart and was honest, reliable and reasonable. I truly felt he was on my side and compassionate toward my situation. I give him the highest of recommendations and will be a lifelong client of his.
Emily P.

Excellent service and very professional. Followed all covid 19 guidelines and worn gloves and mask. I will definitely be bringing my business back to Tom. My McBook Pro is running like new again. Thank you Tom.
Sherry M.

Tom was masterful at fixing our MacBook Pro when it crashed. Took the time to explain what was wrong and how he fixed it, which we really liked. We will recommend him to anyone having computer issues.
Mitchell M.

Tom cleaned up my IMAC and made it run like a gazelle!! Very knowledgeable and trustworthy. My new IT problem solver!
Mark L.

TRUSTWORTHY, KNOWLEDGEABLE and AFFORDABLE are the words that come to mind when I think about the service I received from Tom the PC/Mac Guru in Algonquin, IL. When my 12-year-old MacBook Pro unexpectedly quit on me, Tom took over the entire process of getting me back up and running with a new one. He handled every single detail, from placing the order with Apple to configuring and installing all of my programs and files. When I picked up my new MacBook it was just as I had left off with my old one. I was able to hit the ground running as if nothing had even changed. Tom's fees were fair and within my modest budget. It is without hesitation that I recommend Tom the PC/Mac Guru for all of your computer needs.
Patricia G.

I had an iMac that needed a hard drive replaced and Tom picked it up same day, then returned it fixed before promised. Thank you Tom!
H. V, Jr.

On a Monday morning, it was just me and my 2008 MacBook Pro. We were working on a google doc and the keyboard quit. I immediately emailed Tom because I already trust Tom. He installed my existing equipment and he always provides expert guidance, information and timelines so that I can feel confident.
The next thing I know, he has selected a 2020 MacBook Pro that’s suitable for my current and future requirements. I approve the order. Due to my schedule, Tom picked my new computer from the Apple Store on Friday. He swings by my home office (with mask and gloves due to COVID) to pick up my existing equipment which includes a 2008 iMac.
Tom brings everything back to his office where he does the switcheroo and integrates the new and existing Macs. On Saturday, Tom delivered and installed everything with mask and gloves. The whole process was enjoyable and took less time and effort than I ever thought possible. I’m grateful, and I avoided costly mistakes. I’ll contact Tom when I’m ready to purchase a new 2021 iMac.
Gary H.

I have known Tom over 30 years. He is honest and conducts his business, PC/Mac Guru with very high integrity. Tom receives five stars because he is very knowledgeable on computer operating systems and and brands of computers. Tom has always been very helpful and answered many of my questions when my MacBook Air or Lenovo computers were experiencing issues. He was always able determine and resolve the problem. Tom steered me to Apple products and I have not regretted the move. I highly recommend Tom and PC/Mac Guru.

Scott S.

I have been a client of Tom Van Housen for 20 years and have found his service to be very reliable, responsive, and reasonably priced. Tom has purchased several computers for me and installed them. Since I'm technologically challenged, he has helped me navigate using my computer, solving any and all problems or difficulties I have had. Tom is very knowledgeable and patient when helping me solve a problem. He has kept me updated on new operating systems. I would not hesitate to recommend Tom Van Housen to anyone in need of computer help.
Joan S.

I've worked with Tom for over 12 years now and there isn't anyone else I go to for computer needs and questions. Tom is always ready to brainstorm a solution and get things working for you. He's not interested in selling you something you don't need so you know whatever he designs or trouble shoots is going to meet your needs now and in the future (as far as one can go with tech and future!). He really listens and is always available or he'll will let you know when he can promptly get back to you.
Bethany G.

I have used his services for at least 15 years. He is excellent in setting up hardware, making sure all pieces of equipment can communicate with each other and showing me how to operate each printer, computer and laptop. I especially like his way of not making me feel inadequate in the operation of the computers. On more than one occasion he has accompanied me to the Apple store to purchase new equipment and then wiped info from my old computer so I could donate it. His manner is friendly and helpful and his fee is quite reasonable. Looking forward to the next 15 years of service!
Candace P.

Tom has been my "Go-To Mac Guru" for over a decade. Prompt, wise, and wicked-smart. He always resolves my computer issues quickly and professionally.
Maripat A.

I have worked with the Guru... Tom for over 10 years. He helped me through some of my darkest times in the PC World. While not new to Apple he did reinvigorate my return to the platform when computer platform choices were my own and not dictated by my workplace Management Team, he has been with me every step of the way answering questions and helping me to save data that I thought important to save at the time. He remains current and fresh in a fast paced world of electronic wizardry.
Christian C.

Tom has been my Mac go to guy since I first started owning and using computers. He is honest, knows his stuff and will give you his opinion regarding equipment, new products, etc. He is often available for quick questions that make computer usage less confusing for those of us who are not so tech savvy. Highly recommend PC Mac Guru.
Diane T.

As a computer pro and power user I can recommend Tom as a very knowledgeable and responsive computer expert. He's always been helpful in fixing what's out of whack and recommending upgrades in software and hardware that makes my workflow flow all the smoother. I also appreciate that Tom is an experienced business person himself so knows how essential your computer is to the life of your business. He gets it and wastes no time in getting you back in service pronto. Who you gonna' call? Yes, giveTom a ring. He will help. In Peace.. Bob
Bob S.

PC/Mac Guru, Tom Van Housen, is an invaluable resource. He provides a full array of services promptly and pleasantly. He quickly returns telephone and e-mail requests. He often has ready answers and solutions over the phone. We’ve utilized Tom’s services for over ten years for all of our computers, notebooks, software, hardware, e-mail, malware and security issues. We recommend his services very highly.
Thomas S.

I am a teacher, writer, music lover and traveler dependent on computing and the web for word processing, harvesting information and managing music/photos for personal use as well as teaching tools. PC/Mac Guru has me better equipped, better organized, feeling safer and more confident. Tom is an educator, too. He diagnosed my needs, cognizant of my budget and sent me off to the Apple store with a list. I was outta there in 15 minutes. Tom came to my house, navigated my conversion to the Mac, and has helped via follow-through ever since. The whole experience has been efficient, friendly, economical and professional.
Chris P.

Tom is FAR AND AWAY superior to any other service I have tried. He always finds a way to fit us in when we need him and repairs have been painless. I would never use anyone else!
Gabrielle J.

Basically, Tom is the first computer specialist I've met who speaks my language: English.
Jim H.

We're really happy with you Tom. Thanks for responding so quickly.
David and Janice S.

If you need a PC GURU , look no further than Tom! Tom was referred to me via a client a few years ago. Since then I have left Windows and become a Mac fan. Easy peasy transition. I have since purchased two used Mac’s from Tom at more than fair pricing. He completely checks the item out before he even considers selling it. If there ever is an issue, I text or call and within minutes he replies. The only issues I have had are ones that I create myself. Tom is a patient instructor as well if one does not quite grasp a new technology. I would highly recommend Tom whether it is for a new purchase, refurbished purchase, setting up a system for your office or just a repair/maintenance issue. He is the Ultimate Professional!!
Lora T.

We have relied on Tom, PC/Mac Guru, for years to customize iPads for our classes. He has saved us on deadlines, working all hours, to help us deliver product for last minute sign ups. He has been "on call" solving a variety of problems. We highly recommend Tom.
The Decorating and Staging Academy

Tom is the best! He has been helping me for over 20 years to run a successful home-based business. He has helped me choose the right equipment and software for my evolving needs and answers my questions and has gotten me out of software jambs more than once. I highly recommend him!
Marie S.

Tom fixed the unfixable. When Apple told me to replace the MacBook Pro laptop because it was getting slow, Tom knew right away what the problem was and updated the hardware without having me spending a couple of thousand dollars just for a new laptop smell. I am also planning to do the same on my iMac desktop. Tom, you are the man!
Giovanni P.

Tom has now recovered two of my Macs from total crashes, with a fast turnaround and very reasonable price. I wouldn't think of going to anyone else!
Sharel C.

Tom is incredibly knowledgable about how to solve your problems. I trust him to fix things and give me the best advice. He fixes issues quickly and tries to be flexible with scheduling. This is the man for your computer problems. Thank you Tom!
R. Grant, Jr.